Physical Address
304 North Cardinal St.
Dorchester Center, MA 02124
SINGAPORE: Food manufacturer Four Seasons Durian said it will offer refunds for its mini D24 mooncakes after all batches of the product were recalled by the Singapore Food Agency (SFA) on Thursday (Sep 12).
The agency had detected high levels of Bacillus cereus – a bacterium linked to food poisoning – that exceeded the stipulated maximum limits in Singapore’s food regulations.
“We deeply regret any concern or inconvenience this may cause and are taking immediate action to resolve this issue,” said Four Seasons Durian in an Instagram story that was posted late on Thursday.
“We sincerely apologise for the situation and appreciate your understanding and patience as we work to resolve this issue,” it added.
The company also urged customers not to consume the affected product, and said that it is fully cooperating with SFA.
Customers who want to get a refund must do so by tomorrow (Sep 14). They have to bring the mini D24 durian mooncakes, along with a receipt, to either its outlets at NEX shopping centre and Century Square, or its Mid-Autumn Festival kiosks at Takashimaya Department Store and VivoCity.
The company stressed that the health and safety of its customers was of “paramount importance” and it was committed to “addressing the matter swiftly”.
“We are working diligently to identify the root cause of this issue and are implementing additional safety measures to prevent this from happening in the future,” Four Seasons Durian said.
A bacterium normally found in the environment and the intestinal tracts of insects and mammals, Bacillus cereus is a common cause of food poisoning.
Affected individuals may experience symptoms such as nausea, vomiting, stomach cramps and diarrhoea, said SFA.
According to the agency’s website, Bacillus cereus in spore form can withstand extreme temperatures and survive food processing.
Those who have consumed the affected mooncakes and have concerns about their health should seek medical advice, SFA said.
English